35bet's Privacy Policy

1 Introduction and Scope

35bet operates an online betting platform for sports fans and casino gamers in Bangladesh. This Privacy Policy ("Policy") applies to the 35bet website, mobile application, and all related services. When you open an account, make a deposit, play games, or contact customer service on 35bet, we collect and process certain information about you.

The purpose of this Policy is to clearly inform you which information is collected, why it is collected, and how it is used. Users must be at least 21 years old — this is a fundamental condition for opening an account on our platform.

2 What Information We Collect

2.1 Registration and Identity Information

When you create an account, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID or passport number (for identity verification)

2.2 Financial Information

As part of the deposit and withdrawal process, we verify your mobile financial service account details (such as bKash, Nagad, Rocket, Upay). No card numbers or banking credentials are stored directly on our servers; these are processed through the relevant payment provider's encrypted systems.

2.3 Usage Information

When you browse 35bet or play games, we automatically collect:

• IP address and device type
• Browser version and operating system
• Time spent on the site, pages visited, and click patterns
• Bet history, gaming activity, and transaction records
• Cookies and session tokens (details in Section 7)

2.4 Customer Service Information

When you contact 35bet for support via live chat or email, a record of that conversation is kept. This helps improve service quality and assists in resolving disputes.

3 Purpose of Data Collection

Collected information is used only for specific and legitimate purposes:

• Account management: To handle registration, verify login, and ensure account security.
• Identity verification (KYC): To confirm user age and identity in accordance with international standards.
• Financial transactions: To process deposits and send withdrawals.
• Fraud prevention: To detect suspicious activity and ensure account security.
• Responsible gaming: To identify unusual gaming patterns and provide support in line with responsible gaming guidelines.
• Service improvement: To enhance platform functionality and user experience.
• Legal obligations: To maintain records and submit reports in compliance with applicable laws.
• Communication: To send important account notifications, bonus updates, and security alerts.

4 Sharing Information with Third Parties

35bet does not sell your personal information or disclose it without authorisation. However, information may be shared with specific third parties in the following limited circumstances:

4.1 Payment Providers

The minimum information necessary to complete transactions is shared with mobile financial services such as bKash, Nagad, Rocket, and Upay. These organisations have their own privacy policies that apply.

4.2 Game Software Providers

Only session tokens and gaming activity data are shared with game studios including Pragmatic Play, PG Soft, JILI, and Evolution, which is necessary for them to operate their games.

4.3 Legal Authorities

Relevant information may be disclosed when required by a court order, a lawful request from a law enforcement agency, or for fraud investigation purposes.

4.4 Technology Service Providers

We work with trusted technology partners for hosting, data analytics, and cybersecurity. These partners are contractually bound to maintain the confidentiality of information.

5 Data Security Measures

35bet uses industry-standard security technology to protect your information:

• SSL encryption: All communications on the site and app are encrypted using SSL/TLS protocols.
• Password hashing: Passwords are not stored directly; instead, strong cryptographic hash algorithms are used.
• Two-factor verification (OTP): OTP verification is required for account login and important transactions.
• Access control: Only authorised staff have access to the information they need.
• Regular audits: Regular security assessments are conducted to identify system vulnerabilities.
• Firewall and intrusion detection: Active technologies are used at the server level to prevent unauthorised access.

However, no data transmission over the internet is entirely risk-free — we acknowledge this limitation and continuously work toward the highest level of protection.

6 Data Retention Period

All necessary information is retained for as long as your account is active. Even after an account is closed or becomes inactive, certain information may be kept for a defined period for the following reasons:

• To meet legal obligations (generally up to 5 years)
• For dispute resolution or fraud investigation
• For reporting to anti-money laundering regulators

Once the defined period ends, data is securely deleted or irreversibly anonymised.

7 Cookies and Tracking Technologies

Cookies and similar technologies are used on the 35bet website and app. Cookies are small text files stored on your device that help ensure the site functions correctly.

7.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security — disabling these will prevent the site from working properly.
• Functional cookies: Used to remember your preferred language, betting settings, and dashboard customisations.
• Analytics cookies: Used to understand site usage patterns and improve performance — data collected is anonymous.

7.2 Cookie Controls

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may cause issues with core services such as login and transactions.

8 Your Rights

As a 35bet user, you have the following rights over your own information:

• Right to access: You can request to know what information we hold about you.
• Right to rectification: You can request correction of inaccurate or incomplete information.
• Right to erasure: You can request deletion of data within the limits of legal obligations.
• Right to restriction: You can limit the use of your information for certain purposes.
• Right to portability: You can request a copy of your data in a machine-readable format.
• Right to object: You can opt out of marketing communications.

To exercise these rights, contact 35bet's customer support. Responses are generally provided within 30 days. If you have any questions, you may also visit our Frequently Asked Questions (FAQ) section.

9 Protection of Minors

35bet strictly prohibits anyone under the age of 21 from opening an account. Age is verified at registration and identity documents are confirmed during the KYC process. If evidence is found that a minor has opened an account, that account is closed immediately and all related data is deleted.

We do not knowingly collect any information from minors.

10 International Data Transfers

35bet's technology infrastructure may operate on servers in different countries. Even if your data is processed outside Bangladesh, we ensure that the same standard of data protection is maintained. Data transfer agreements include an obligation to comply with international privacy standards.

11 Policy Changes

35bet may update this Privacy Policy from time to time. If significant changes are made, you will be notified via your registered email or through a notice on the site. Continued use of the site after any changes will be taken as your agreement to the updated policy.

The date of each change will be noted at the top of this page as "Last updated".

12 Contact and Complaints

For any questions, requests, or complaints regarding privacy, contact the 35bet support team:

• Live chat: Via the chat icon at the bottom right of the site — 24 hours a day, 7 days a week
• Email: [email protected]
• Language: Support is available in Bengali and English

We are committed to responding to all privacy-related requests within a maximum of 30 days.