35bet Terms and Conditions

These terms and conditions ("Terms") apply to the use of the 35bet platform ("Platform") and all services operated under it. By accessing this platform through the 35bet website, mobile application, or any other means, you are considered to have fully agreed to these Terms.

35bet is an online betting and gaming platform that provides sports betting, casino games, live casino, and other gaming services to users in Bangladesh. To use these services, each user must complete registration and have an active account.

35bet reserves the right to amend, modify, or update these Terms at any time. Continued use of the platform after any changes means you have accepted the revised Terms. You are advised to visit this page regularly.

To open an account and use any service on 35bet, you must be at least 21 (twenty-one) years of age. Persons under this age are strictly prohibited from creating an account, making deposits, or playing games.

2.1 Age Verification Process

35bet may request the necessary documents to verify your age at the time of registration or at any time thereafter. The right to suspend an account is reserved if valid documents are not provided in a timely manner.

2.2 Regional Restrictions

Access to this platform may be unavailable to users in certain regions or countries where local laws or regulations prohibit online betting and gaming. It is entirely your responsibility to comply with the applicable laws in your area.

Each user may open only one account. Creating multiple accounts under the same person's name is prohibited and will be treated as fraud.

3.1 Information Provided at Registration

You must accurately provide your full name, mobile number, date of birth, and other required details in the registration form. Registering with false or incomplete information is a direct violation of these Terms. If 35bet detects false information during verification, it reserves the right to close the account.

3.2 One Account Only

It is not permitted to open multiple accounts using the same device, the same IP address, or the same payment method. If such a situation is detected, all associated accounts will be closed and any bonuses earned will be cancelled.

3.3 Account Transfer Prohibited

No account may be sold, rented, or transferred to another person. The account belongs solely to the individual who registered it.

It is your responsibility to keep your login credentials (username and password) completely confidential. Avoid sharing this information with anyone. If you suspect any unauthorised access to your account, contact the support team immediately.

4.1 Third-Party Liability Waiver

35bet will not be liable for any loss or unauthorised transactions resulting from another person using your account credentials. Use a strong password and change it regularly.

4.2 OTP and Verification

An OTP is sent to verify your mobile number. Do not share this OTP with anyone under any circumstances. 35bet will never ask for your OTP, password, or full account details directly by phone or message.

Specific methods and limits are set for depositing and withdrawing funds on 35bet. User identity verification must be completed before any transaction can be processed.

5.1 Deposit Methods and Minimum Amount

• Approved deposit methods: bKash, Nagad, Rocket, Upay
• Minimum deposit amount: ৳100 (for each method)
• Deposit transactions are generally processed quickly

5.2 Withdrawal Methods and Timeframe

• Approved withdrawal methods: bKash, Nagad, Rocket, Upay
• Minimum withdrawal amount: ৳500
• Standard withdrawal timeframe: within 30 minutes to 3 hours

5.3 Account Ownership Verification

The mobile banking account used for withdrawal must be registered in the same person's name as the 35bet account. Withdrawal requests to third-party accounts will not be accepted.

5.4 Suspicious Transactions

If any transaction appears unusual or suspicious, 35bet may request additional information or documents for verification. The transaction may be held pending until verification is complete.

35bet offers various types of bonuses and promotions. Each bonus has its own conditions, which must be read and understood in full before claiming.

6.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to ৳10,000. The wagering requirement for this bonus is 15 times the bonus amount. For example: depositing ৳1,000 gives a ৳1,000 bonus, making the balance ৳2,000, with a wagering requirement of ৳1,000 × 15 = ৳15,000.

6.2 Other Active Promotions

• Weekly 35bet Reload Bonus: 30% of deposit, up to ৳5,000, wagering 18x, minimum deposit ৳100.
• 35bet Cricket Festival Bonus: 50% of deposit, up to ৳8,000, wagering 20x, minimum deposit ৳100.
• Special 35bet Birthday Reward: up to ৳1,500, wagering 10x — once per year during your birthday month.
• Refer a Friend 35bet Promotion: up to ৳2,000, wagering 12x — for each successful referral.
• Friday Slots Bonus: 40% of deposit, up to ৳6,000, wagering 25x, minimum deposit ৳100.

6.3 General Bonus Conditions

• It is not possible to have more than one bonus active at the same time.
• If a withdrawal is made before the wagering requirement is met, the bonus and any winnings from it will be cancelled.
• 35bet reserves the right to modify or discontinue any bonus programme at any time.
• Strategic betting with the intent to exploit bonuses (bonus abuse) is strictly prohibited.

The 35bet platform offers various gaming options including sports betting, casino games, live casino, and fishing games. Separate rules may apply to each category.

7.1 Bet Cancellation and Recalculation

If a match is cancelled or a technical issue occurs during an event, the stake for the related bet may be refunded or the result may be recalculated. This decision is entirely at 35bet's discretion.

7.2 Maximum Win Limits

There may be limits on the maximum amount that can be won within a specific period or from a single bet. Details of the limits are stated within each game or betting category.

7.3 Technical Errors

If a game result or transaction is affected by a server outage, network issue, or any other technical reason, 35bet will review the technical logs to determine the correct outcome. That decision will be final.

The following activities are strictly prohibited on the 35bet platform and will result in account closure:

• Participation in fraudulent or deceptive activities
• Money laundering or transactions involving illegal funds
• Attempting to hack the platform's software or algorithms
• Abuse of the bonus system (bonus abuse)
• Operating multiple accounts
• Betting using automated bots or software
• Unauthorised access to another user's account
• Deliberately providing false information

35bet treats the protection of your personal information as a top priority. How the information collected during registration and use is handled and stored is described in detail in our Privacy Policy. By using the platform, you also consent to that policy.

9.1 Purpose of Data Use

• Account verification and identity confirmation
• Transaction processing and fraud prevention
• Providing customer support
• Informing you about relevant promotions and offers
• Fulfilling legal obligations

9.2 SSL Security

All transactions and personal data are protected by SSL encryption. 35bet never shares your financial information with third parties, except where required by law.

35bet believes that gaming should be a form of entertainment. We want to ensure our users play safely and responsibly. To avoid problematic gaming behaviour, you are advised to follow the guidance on our Responsible Gaming page.

10.1 Setting Limits

Users can go to their account settings to set daily, weekly, or monthly deposit limits. It is also possible to set loss limits and session time limits.

10.2 Self-Exclusion

If a user wishes to take a break from gaming for a set period, they can apply for self-exclusion. This can be activated by contacting the support team.

10.3 Protection of Minors

Parents and guardians are advised to take the necessary protective measures to prevent minors from accessing this platform in a family setting. Please remember, this platform is for users aged 21+ only.

35bet reserves the right to temporarily suspend or permanently close any user's account in the following circumstances:

• Violation of any clause of the Terms and Conditions
• Evidence of fraud or fraudulent activity
• Failure to cooperate with identity verification
• Extended period of inactivity (after the specified time has passed)
• At the user's own request

11.1 Withdrawal During Suspension

If verification is completed during the account closure process and there are no pending disputes, the available balance may be withdrawn. However, in cases involving fraud, the balance may be forfeited.

If a user is dissatisfied with a transaction, bet result, or any decision made by the platform, they should first contact the support team. Answers to common questions are available in our FAQ section.

12.1 Complaint Submission Process

• First, report the issue via live chat
• If live chat does not resolve the issue, send a detailed complaint by email
• Attach relevant screenshots or information along with the complaint
• After receiving a complaint, 35bet will respond within a reasonable time

12.2 Final Decision

After reviewing game results and technical logs, the decision made by 35bet's authority will be considered final. However, all relevant information will be taken into account to ensure the accuracy of the decision.

35bet provides its platform on an "as is" basis. Despite best efforts, 35bet will not be held responsible if service is disrupted due to any of the following reasons:

• Internet or network outage
• Third-party software or hardware failure
• Cyberattack or hacking attempts
• Unforeseen natural disasters or emergency situations
• Issues with the user's own device or connection

35bet will not be liable for any indirect, special, or incidental damages.

35bet reserves the right to modify these Terms and Conditions at any time. For significant changes, an effort will be made to notify users via a notice on the platform.

Continued use of the platform after any changes will be considered acceptance of the new Terms and Conditions. If you do not agree to the new terms, you may stop using the platform and request account closure.

To learn more about 35bet, visit our About Us page, where information about the platform's goals and operations is provided.

If you have any questions or anything is unclear about these Terms and Conditions, please contact our support team. 35bet provides support in both Bengali and English, 24 hours a day, 7 days a week.

15.1 Support Channels

• Live Chat: Use the platform's live chat option for immediate assistance — active 24/7.
• Email: [email protected] — email us for more detailed matters.

15.2 Support Languages

Our support team is able to assist you in both Bengali and English. If you write in Bengali, you will receive a reply in Bengali.